The Law of Focus: How to Avoid Direct Competition (part 2 of 3)

The Law of Focus: How to Avoid Direct Competition (part 2 of 3)
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Full transcript to the video:

Sing: "Aint nothin’ like the real thing, baby. Aint nothin’ like the real thing."

Hi, this is Glenn R Harrington of Articulate Consultants. Welcome to the second video of a three-part series in which I describe how to avoid direct competition in business by applying the law of focus. These three videos are intended for people with sales growth, customer loyalty, and referral generation on their minds.

In the first video, I describe how competition could be any alternative a customer considers instead of spending their money on the experience your company offers.

I also raise six questions about customer experience. Good, reliable answers could help your business to avoid direct competition and become better known as the go-to source for a distinct, valued customer experience.

Imagine your company humming along nicely, generating and delivering on a healthy, growing volume of business for happy customers, many of whom keep coming back; many bringing or referring others to you.

In this video, I’ll tell you about the first of two real small, independent companies that came out of difficult times after narrowing their scope and sharpening their key messages to expand their success. That is, after they applied the law of focus.

Each had early success followed by difficult times. Each emerged from its difficult times more focused and less concerned about competitors. Their eventual success has been unmistakably, authentically earned and a result of becoming more widely known for one distinct, essential strength.

I live near the ocean, so let me use nautical terms for what happens during those difficult times that catalyze the transition from small-scale success to real thriving. Key people learn to recalibrate their compass, navigate a better route to success, keep the wind in the sails, and manage on-board resources effectively for the journey to long-term, resilient success.

Example One: the figure-skate blade sharpener.

Imagine yourself the parent of a teenage girl who loves figure skating. You see the good friendships, personal discipline, physical fitness, and other benefits to your daughter – including her happiness. You and your spouse cover most of the costs.

When your daughter was younger, you would take her skates to a local sports store for sharpening. You liked how they would take special care with the spikes at the tips of figure-skate blades.

Even so, you have since learned from your daughter’s friends, their parents, and her skating coach that a certain shop in a nearby city is the best place to go for sharpening.

Those inexperienced with figure skating cannot tell the difference. Figure skaters themselves exude their gratitude for great blade sharpening. That, you learn, comes from this shop an hour’s drive away.

At first, you feel skeptical. Then, you opt to go to the shop in question yourself.

There, you learn not only that this place sharpens an impressive volume of figure-skate blades, but that people from much further away send their skates. You recognize some skaters whose parents make family car trips out of dealing with this place. You see couriers come and go. You even meet the shipping and receiving clerk – somebody whose full-time job is to traffic skates in and out of this shop.

When you meet the owners, you learn a little more about the business. The shop’s history also includes locksmithing and custom machining. They still sharpen lawn-mower blades, knives, and such.

It took some time before they noticed that skate sharpening kept bringing people from near and far willing to pay top price. Customers would book drop-off and pick-up appointments from other cities – most remarkably for figure skate blades. The market for sharpening figure-skate blades held the most potential if they chose to focus on it.

After too many mediocre years as a generalist shop, competing with too many other generalists, they made that choice. The time to focus on operating as a specialty shop had come.

Soon after your return home, you learn that figure skaters who get their blades sharpened at this one shop comprise an elite segment of the regional figure-skating community. Your daughter has become one of the lucky ones, her love of skating strengthened. That you paid top price becomes merely incidental.

Now, what does this tell you about how to get any small business to succeed like that? Here’s a hint: Say the word “sharpening” in the dressing room and every customer of this shop – mostly the top skaters on the rink – instantly know where to go for the best. That’s the law of focus in action.

Sing: "Aint nothin’ like the real thing, baby. Aint nothin’ like the real thing."

Independent small businesses can emerge from challenging times to better fulfil their potential by applying the law of focus. See the third video in this three-part series for more discussion about this, including the second example: another real, thriving company that pulled itself out of tough times. Also, see my related articles at the links below.

Related article – Marketing Tip: Avoid Direct Competition:

http://www.articulate.ca/AvoidDirectCompetition.html

Related article – Three Reasons Why Independent Businesses Need Authentic Key Messages To Succeed:

http://www.articulate.ca/IndependentBusinessNeedKeyMessages.html

Related article – Authenticity Rules: A Reality Check for Creative Advertisers :

http://www.articulate.ca/AuthenticityRules.html